Terms & Conditions

General Terms and Conditions of Clenda Moen B.V. Version dated 22 November 2025. Translated from the Dutch original; in the event of any discrepancy, the Dutch text prevails.

Article 1 — Definitions

These terms and conditions apply to all readings, (live) events, coaching, trainings, and online and physical products organised and offered by Clenda Moen B.V. Anyone who buys products or services from Clenda Moen B.V. agrees to these terms and conditions.

“Consumer”: the counterparty of Clenda Moen B.V. who has entered into an agreement with it for the purchase of (online) product(s) or service(s).

“Cooling-off period”: the period within which the buyer can exercise their right of withdrawal.

“Right of withdrawal”: the option for the buyer to cancel the distance agreement within the cooling-off period.

“Distance agreement”: an agreement concluded solely through one or more means of distance communication within a system organised by the entrepreneur for the distance sale of products and/or services.

“Products or services”: all (online) products, services and programmes offered by Clenda Moen B.V.

Article 2 — Identity of the entrepreneur

Clenda Moen B.V.

Ijsselvere 8, 3421 BW Oudewater, The Netherlands

Chamber of Commerce (KvK) number: 95204008

VAT number: NL867040099B01

Email: info@clendamoen.com

Article 3 — Applicability

3.1 These terms and conditions apply to every quotation, offer, price estimate, agreement and delivery of goods by or on behalf of Clenda Moen B.V. By using the website (including placing an order) the consumer accepts these terms and conditions.

3.2 Deviation from these terms is only possible if expressly agreed in writing; the remaining provisions then remain in full force.

3.3 Clenda Moen B.V. has the right to amend or supplement these terms from time to time. The amended terms apply as soon as they are published on the website.

3.4 If one or more provisions are deemed unreasonably onerous in legal proceedings, the remaining provisions remain in force.

Article 4 — Agreement and conditions of participation

4.1 The website contains texts describing certain effects of Clenda Moen B.V.’s products. The consumer expressly acknowledges these descriptions serve only as informative indications for use in a “traditional sense”. The described effects are in no way scientifically substantiated or proven, and no rights or claims can be derived from them.

4.2 Clenda Moen B.V.’s products are not medicines. For medical, psychological or comparable recommendations, advice or treatment, the consumer should consult a medical specialist.

4.5 An agreement is automatically formed after Clenda Moen B.V. accepts a customer’s order. Clenda Moen B.V. may refuse orders or request additional information.

4.7 Due to preparation for (live) readings, retreats, workshops, masterclasses, speaker sessions and events, you may cancel or reschedule free of charge up to 48 hours in advance. Within 48 hours this is only possible in cases of force majeure. For late cancellation or a missed appointment, the full cost of the session will be charged.

Article 5 — The offer

5.1 If an offer has a limited validity period or is subject to conditions, this is expressly stated.

5.3 The offer contains a complete and accurate description of the products and/or services. Where images are used, they are a truthful representation.

5.5 Crystals, palo santo and dried flowers are natural products. Photos may differ from the actual product; no rights to return or exchange can be derived from such variation, as these are natural products.

Article 6 — The agreement

6.1 Offers or price quotations are to be regarded as an invitation to make an offer. The consumer’s acceptance constitutes an offer and only leads to an agreement if the other conditions of this article are met.

6.3 The consumer and Clenda Moen B.V. expressly agree that an agreement is formed the moment an order confirmation is sent by email to the address provided by the consumer.

Article 7 — Price and payment

7.1 For products and services it is clearly communicated whether prices are inclusive or exclusive of VAT, shipping, etc.

7.2 Payment can be made via iDEAL, credit card, PayPal, Bancontact, Belfius, KBC/CBC, or SEPA direct debit.

7.8 No rights can be derived from incorrect price statements.

7.9 Payment can be made in one instalment or in parts. If you pay the participation fee in instalments, the obligation to pay remains after the programme has finished.

Article 8 — Delivery and performance

8.1 The consumer must always check that the delivery address entered when ordering is up to date. Clenda Moen B.V. is not responsible for an incorrectly provided delivery address.

8.3 Delivery takes place when the products are ready for dispatch — as a rule within 1 to 5 working days, and at the latest within the statutory period of 30 days after ordering, unless stated otherwise. Handmade products may have a longer delivery time.

8.7 For programmes, online courses or other services with lifelong access, that access applies for as long as the company exists. Should Clenda Moen B.V. cease operations, the consumer will be given the opportunity to download content.

Article 9 — Right of withdrawal

9.1 The consumer has the right to withdraw from the agreement within 14 calendar days of receiving the order, without giving reasons. The period begins the moment the (entire) order is received. Cancellation can be done by emailing info@clendamoen.com.

9.2 There is no right of withdrawal for natural products that may differ from the photo, for example palo santo, crystals, pendants and dried flowers.

9.3 There is no right of withdrawal for the personalized guides (both e-book and hardcover), as these are made to order for the consumer.

9.4 There is no right of withdrawal for business customers. Business purchases are final and cannot be returned or cancelled unless otherwise agreed in writing.

9.5 To exercise the right of withdrawal, the consumer must notify Clenda Moen B.V. within 14 calendar days by a clear written statement including three photos of the product, and return the product with all accessories in the original packaging within 14 calendar days of that notification.

9.7 Where the right of withdrawal is exercised in accordance with this article, Clenda Moen B.V. will refund the amount paid within 14 calendar days of the return, after acceptance of the returned product in its original state, using the same payment method.

Article 10 — Warranty

10.1 Clenda Moen B.V. guarantees that the goods to be delivered meet the usual requirements and standards and are free of defects.

10.3 Clenda Moen B.V. cannot guarantee results. What works for me does not necessarily work for you; responsibility always lies with the consumer. I do share my knowledge and experience with the intention of bringing the consumer into greater connection with themselves.

10.4 Not satisfied, money back on an online course. Conditions: you have watched all videos, done the meditations and any assignments, and completed the workbook exercises. To receive a refund we require proof of the above and the completed workbook within 14 days of the course start.

Article 11 — Complaints and liability

11.1 The consumer must inspect the delivered products for completeness immediately, and in any case within 7 days of receipt.

11.2 Complaints regarding damage, shortages or loss must be reported in writing within 7 calendar days of delivery. If a timely complaint is upheld, Clenda Moen B.V. will, at its own discretion, repair, redeliver, or issue a credit note for (the relevant part of) the purchase price.

11.4 Clenda Moen B.V. is never liable for any compensation to the consumer or third parties, unless there is intent or gross negligence. Any resulting liability is always limited to the invoice value of the product concerned, or the amount paid out by the liability insurance plus the applicable excess.

11.5 Clenda Moen B.V. is never liable for consequential loss, business loss or other indirect damage, nor for damage resulting from improper or incorrect use.

Article 12 — Force majeure

12.1 If Clenda Moen B.V. cannot meet its obligations due to force majeure, those obligations are suspended for the duration of the force majeure, without liability for any damage suffered by the consumer.

12.2 Force majeure includes, among others: war, terrorism, energy failures, fire, strikes, changed government measures (illness), transport difficulties, website failures, and late delivery by suppliers or engaged third parties.

12.3 If a force majeure situation lasts longer than 30 calendar days (for physical products only), either party has the right to dissolve the agreement in whole or in part in writing.

Article 13 — Privacy Policy

13.1 Clenda Moen B.V. respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially, in accordance with applicable privacy legislation (GDPR). See our separate Privacy Policy for full details.

13.2 Clenda Moen B.V. will not sell your personal data to third parties and will only make it available to third parties involved in carrying out your order.

13.3 You always have the right to have your personal data removed from the system by contacting us.

Article 14 — Applicable law

14.1 Agreements between Clenda Moen B.V. and the consumer to which these terms apply are governed exclusively by Dutch law, even if the consumer resides abroad. The applicability of the Vienna Sales Convention is expressly excluded.

Article 15 — Intellectual property

15.1 The content of this website is published by Clenda Moen B.V. and protected by copyright. The design, all texts, images (except third-party photos), source code and software, and all other material on this site are subject to Clenda Moen B.V.’s copyright and may not be copied, modified or otherwise used without prior permission.

15.2 Unless otherwise agreed, all intellectual property rights remain with Clenda Moen B.V. It is not permitted to commercially sell the acquired knowledge or incorporate it into your own (online) trainings, card decks, coaching, etc. without written permission.